support@example.com and privacy@example.com with your real support email addresses.Contact support
Email: support@example.com
Please include your iPhone model, iOS version, app version, and a short description of what happened. Do not send private photos unless specifically requested.
App version
The current public version is 1.0. You can check the App Store listing for the newest release.
Data storage
Memento Me stores app settings locally on your iPhone and does not use an account or cloud backend.
Frequently asked questions
How does Memento Me calculate my life grid?
The app uses your date of birth and selected life expectancy to create a grid of weeks, months, or years. Past periods are filled in, future periods remain outlined, and the current view can be changed at the top of the main screen.
What do the box colors mean?
Future boxes are empty outlines. Lived boxes use photo counts when Photos access is enabled: red means 0 photos, yellow means 1–10 photos, green means 11–19 photos, and a star means 20 or more photos in that period.
Why are some boxes red even after I connected Photos?
A red lived box means Memento Me did not find photos in that time period. This can happen if no photos were taken, if the photos do not include creation dates, or if you granted limited Photos access and did not include those photos.
How do I enable or change Photos access?
Open the iPhone Settings app, find Memento Me, tap Photos, and choose your preferred access level. You can allow full access, selected photos, or no access. Return to Memento Me and refresh Photos from the Insights page.
Does Memento Me upload my photos?
No. Memento Me does not upload photos to an app server. Photo dates and location metadata are used to organize your memories inside the app.
Why is the countries visited list incomplete?
The map and countries list depend on photos that contain location metadata. Some photos may not have location data, especially screenshots, downloaded images, older photos, or photos taken with location services disabled.
How do I change my date of birth or life expectancy?
Open Memento Me, go to Settings, and update your date of birth or life expectancy. The grid and insights will recalculate on your device.
How do I delete my Memento Me data?
Because Memento Me stores settings locally, deleting the app removes the app data from your device. You can also revoke Photos access anytime from iOS Settings.
Does the app work offline?
Yes. The main life grid and local app settings work offline. Some country-name resolution may depend on Apple system services when photo locations are being converted into country names.
Troubleshooting
Photos do not appear after granting access
- Open Memento Me and go to Insights.
- Tap the refresh icon to rebuild the local photo index.
- Confirm Photos access in iOS Settings.
- If using limited access, add more photos to the selected set.
The map does not show countries
- Make sure Photos access is enabled.
- Confirm that some photos have location metadata.
- Refresh Photos from the Insights page.
- Remember that screenshots and downloaded images often have no location data.
The grid feels inaccurate
- Confirm your date of birth in Settings.
- Confirm your selected life expectancy.
- Refresh the photo index after changing settings.